Monthly Archives: July 2015

Auckland lawyer for guarantee problems

What To Do If A Customer Challenges Your Guarantee On Products

When you created your product, you had great confidence in its ability to improve people’s lives and change the world. In fact, you were so confident that you added in a warranty. Such a guarantee about your product is a sign of your confidence in it.

It also makes good business sense to have a guarantee on your products. You see it all the time. Watch a television commercial or check out an Internet offer and there is invariably a money-back guarantee. If the product does not work, your company refunds the customer’s money.

If you have paying customers who buy a physical item, such as electronic widget phones, when something invariably goes wrong, you have built in recourse. They win either way. The guarantee is partially one sales method too.

Here’s how. Let’s say you want to try out a product, but it is a little steep at $200 a-pop. The guarantee moves you as a customer through your resistance. It removes the all or nothing element from the transaction.

It saves you from the fear of the unknown. Did you know that the fear of unknown is so great that even abused women will continue returning to an abusive relationship because they fear the unknown more than the known actions of their abuser? Same goes for every human. Everyone fears what they do not know. It is human nature.

Now, what to do if a customer challenges your guarantee. That is the big question. Well, refund the customer their money, regardless of whether the customer is lying, telling the truth, or just trying to get something for nothing, in your opinion.

It is an old retail trick. Basically, it has been proven time and again that retail stores that refund customers’ money end up making more money in the long run. The reason is that the customer relationship is left intact.

Then, the customer is likely to spend the money you just refunded them plus more money. That means if you refund their $200, they will turn around and spend it plus additional money on the spot. Bring them back into the store and they will continue to spend money because they regard their experience as a positive one.

Now, the hardest part is when you have a product that is more of a service offering. Or, if it is a technology product that stores information, then a product problem is bad for business. That may lead a customer to challenge the quality or workmanship of your product.

Then you may be sued for causing further harm to the customer. For instance, if you make backup hard drives and a failure of your drive erases the customer’s priceless secret product formula, you are in deep trouble.

However, the way around this is to have an attorney write up a contract that gets inserted in with every product. Limit the liability. In addition, make sure you buy plenty of insurance to pay out on major product malfunctions. Beyond that, make sure that your product genuinely works as stated.

Guarantee dispute lawyer in Auckland

Guarantee dispute lawyer in Auckland

Make no false or egregious claims when you are selling your products. Be truthful and speak to any limits that may exist. Customers are happiest when they are aware of both what your product can do and cannot do for them.

There is no harm in having a product guarantee for customers. It demonstrates your company has integrity and confidence in your products. Make sure that you anticipate customer reactions, such as their challenges to your product guarantees by having insurance in place. However do hire a guarantee lawyer before you commit your business to a guarantee. They will be able to word your offer so that you are protected as well as your customers.

If you do not consult a lawyer first it is all too easy to get caught up in an expensive legal battle with a disgruntled consumer. So to avoid the need to hire any Auckland dispute lawyers to fix the problem, talk to McVeagh Fleming and Partners before you offer any guarantees.

Law Firm in Orewa

Guide To Choosing A Good Law Firm in Orewa

Professionally trained lawyers are the people to call when faced with potential legal actions. The law recognizes their capacity to speak on your behalf since they have a better understanding of the legal implications you face. You have better chances of winning a case if you have a good lawyer handling your case. However, finding the best lawyer or law firm for Orewa is not that simple.

You might think that all you need is to pick up the phonebook and find many options, but finding the best legal representation demands a little more effort than that. You need to understand what to look for, what to say, and the kind of questions you should ask to help you narrow down your options. Here are a few tips to help your know how to find a good law firm.

Search and Ask Around About Orewa Law Firms

We all know that we need to search for things that we have no concrete clue of where to find them. Conversely, we need to do this with a bit of insight on where to start. Finding legal representation will need you to know the nature of the charges you face for you to know which type of lawyer you need. You can go online or use the phonebook to get several options. However, the best approach would be to ask around and get a recommendation from close family and friends. Nevertheless, you need to know why that specific law firm in Orewa has been recommended to you; meaning you will find out what the firm did for the person and what makes them a better choice for your cases.

Have a Meeting with the Lawyer

Orewa law firmMost lawyers work under law firms so if you do have a sitting with one, you can get to know where the firm stands in regards to handling cases of a nature such as yours. You should go to the meeting fully prepared with copies or all necessary documents that will work for your case. Be prepared to answer many questions and do not think the lawyer is against you when asking such questions. In fact, if those hard questions do not come then you should rethink hiring the services of such a law firm.

Answer and Ask Questions

While the lawyer will ask you questions that the prosecutor might ask you, you also need to arm yourself with some question for the lawyer. Some of the most important questions to ask are how long the firm has been in practise, which type of law they handle, the level of experience in the lawyer assigned to represent you, their records of winning cases, and the fee and payment arrangements. You might also want to find out what your kind of participation the firm need for you for the case.

Do an Evaluation Before Making a Decision

The next step is to evaluate all you have learned after the meeting, which will require you to ask yourself some questions. First, ask yourself if you are comfortable with hiring a firm with such a level of experience. Other issues to consider include whether you feel the lawyer understood the nature of your case and if he or the firm has enough time to examine the documents you provided before the case starts in court.

Though it may take more than one meeting with several law firms in Orewa, the above tips will come in handy to help you right a concrete decision about which firm will provide the best legal representation.

McVeagh Fleming & Co

North Shore Plumber For Blocked Drains

Choosing The Right North Shore Plumber For Blocked Drains

A blocked drain could be one of the worst nightmares of a household. Drain blockages are quite common in many homes across the North Shore. Some home owners are plagued with constant drain issues that keep returning. This is why you need to choose the right plumber to clear your drain blockage. There are so many factors to consider when choosing the right plumber to clear your drain. Here are some of the most important factors to consider when looking for a North Shore plumber for blocked drains.

drainage repairs North Shore

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There are different types of plumbers that specialise in different types of jobs. This is why you need to select a plumber who specialises in cleaning blocked drains. The right person will get the job done more effectively and faster. They will have extensive experience in clearing blocked drains and the right equipment to handle such projects. This is why you need to be careful when choosing the right plumber to clear your drain. The right plumber should specialize in sprinkling systems and natural gas lines and appliances. The plumber should have an in depth knowledge about cleaning drains, and not someone who just digs around the surface.

The right plumber should possess a specific plumbing licence to do the job. The licence will specify how much knowledge and experience the plumber has in dealing with drain blockages. Hence, it is mandatory to check the licence of the plumber before hiring him for the project. Drain cleaning requires specific equipment depending on the type and size of the drain. The plumber should have the best equipment to tackle the issue at hand. Cable machines are used to clear bulky blockages while water jets are used to remove not so severe blockages. The professional outfits will perform CCTV (Closed Circuit Television) inspections to know what exactly is wrong inside the drain. This will help the plumber get a better idea about the exact issue in the drain. This is why it is important to choose a professional plumber for your project.

Asking for personal recommendations from friends and neighbours is the best way to choose a professional and experienced plumber to clean your drain. Your neighbours and friends will be glad to help you if they have experience in working with a reliable drain cleaning plumber during the recent past. In fact, word of mouth is one of the most effective ways of finding a reliable plumbing contractor. The internet offer a good resource in finding a reliable plumber in your area. Do a simple search on Google for a drain cleaning plumber in your town. You may find so many service providers listed on the first page of Google. Look through their websites to learn more about the services offered by these professionals, and the prices of their service. This will help you get a better idea about the available options before you.

The best North Shore plumber for blocked drains will offer a free quote for the project. Do not choose a plumber who offers a free quote without inspecting the job. They should first come and inspect the project before offering a free quotation. Make sure that there are no hidden charges in the quotation offered by the plumber. This is extremely important when hiring the best drain plumber in your area.

In conclusion, drain blockages are quite common in most of the households. In fact, it is one of the most hazardous instances in a home. This is why it is important to choose the right plumber to clear a blocked drain.

For help in unblocking your drains on the North Shore, Heron Plumbing is a Master Plumber and Drainage member and provide outstanding service. You can see more on their website